Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of FineInk ("FineInk", "we", "our", or "us"), including our website, applications, APIs, and related services (collectively, the "Service").

By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms.

If you do not agree to these Terms, you must not use the Service.

1. About FineInk

FineInk is an AI-powered software platform designed to help users:

• optimize resumes for specific job opportunities
• tailor resumes to job descriptions
• generate cover letters
• analyze applicant tracking system (ATS) compatibility
• identify missing keywords
• improve resume quality and presentation
• provide career-related insights and recommendations

FineInk provides software tools and AI-assisted recommendations only.

FineInk is not:

• a recruitment agency
• an employment service
• a professional resume-writing service acting on your behalf
• a legal adviser
• a financial adviser
• a career counsellor
• a representative of any employer

Our recommendations are intended to assist you in improving your application materials.

We do not guarantee:

• compatibility with any specific employer's ATS
• interviews
• recruiter responses
• employment
• promotions
• salary increases
• career advancement
• any particular hiring outcome

Hiring decisions are made solely by employers and are outside our control.

2. Eligibility

To use the Service you must:

• be at least 18 years old;
• have the legal capacity to enter into a binding agreement; and
• comply with all applicable laws.

The Service is intended for individual job seekers and professionals.

3. Your Account

You are responsible for maintaining the security of your account and password.

You are responsible for all activity occurring under your account.

You agree to:

• provide accurate information;
• keep your account information up to date;
• protect your login credentials; and
• notify us promptly if you suspect unauthorized access.

Accounts are licensed for use by a single individual.

You may not:

• share your account with others;
• allow another person to access your paid subscription; or
• resell or transfer your account without our written permission.

We are not responsible for losses resulting from unauthorized access caused by your failure to protect your account credentials.

4. Acceptable Use

You agree not to use the Service to:

• violate any applicable law;
• infringe another person's intellectual property rights;
• upload malicious software or harmful code;
• interfere with the operation of the Service;
• attempt unauthorized access to systems or accounts;
• reverse engineer the Service except where permitted by law;
• scrape or harvest data without authorization;
• bypass subscription or usage limits;
• impersonate another person or organization;
• submit content that you do not have the right to use;
• generate fraudulent, deceptive, or fabricated employment materials.

FineInk is designed to improve the presentation of genuine experience—not to create false qualifications or misleading employment history.

Fair Use

To maintain a reliable service for all users, we reserve the right to investigate, temporarily limit, suspend, or terminate accounts that:

• abuse automated systems;
• generate excessive or abnormal AI workloads;
• attempt to circumvent plan limits;
• use bots or scripts in a manner inconsistent with normal personal use;
• negatively affect the stability, security, or performance of the Service.

Reasonable personal and professional use is not affected by this policy.

5. AI-Generated Content

FineInk uses artificial intelligence provided by both proprietary systems and trusted third-party AI providers.

Artificial intelligence is inherently probabilistic and may occasionally produce inaccurate, incomplete, outdated, or inappropriate suggestions.

AI-generated content may:

• misunderstand context;
• omit important information;
• include incorrect wording;
• produce formatting issues;
• fail to reflect your actual experience; or
• recommend changes that are unsuitable for a particular employer or industry.

You remain solely responsible for reviewing, editing, and verifying all AI-generated content before using it.

You should never submit resumes, cover letters, or other documents to employers without confirming that all information is truthful, accurate, and reflects your own experience.

6. No Employment Guarantee

Using FineInk does not guarantee:

• interviews;
• recruiter responses;
• employment;
• promotions;
• higher salaries;
• improved ATS scores;
• improved hiring outcomes; or
• success with any particular employer.

Different employers use different hiring processes, applicant tracking systems, recruiters, and evaluation criteria.

FineInk cannot guarantee compatibility with every recruitment process or applicant tracking system.

7. No Fabrication Policy

FineInk is designed to improve the presentation of your genuine skills and experience.

You must not use the Service to:

• invent employment history;
• fabricate qualifications;
• exaggerate certifications;
• create fictional achievements;
• misrepresent work experience;
• create misleading claims about education, skills, or responsibilities.

You are solely responsible for everything submitted to employers under your name.

We may suspend or terminate accounts that intentionally use the Service to create fraudulent employment materials.

8. User Content

You retain ownership of all content you upload to the Service, including:

• resumes;
• cover letters;
• employment history;
• supporting documents;
• personal information; and
• any other materials you submit.

Subject to these Terms, you also own the final documents and outputs you create using the Service, including optimized resumes and generated cover letters.

To provide the Service, you grant FineInk a limited, non-exclusive, worldwide licence to:

• store;
• process;
• analyze;
• reproduce; and
• transmit

your content solely for the purpose of operating, securing, maintaining, and improving the Service for you.

This licence ends when your content is deleted from our systems, except where retention is required by law or reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce these Terms.

AI Processing

To provide AI-powered features, your content may be processed by trusted third-party AI service providers acting on our behalf.

Unless explicitly stated otherwise in our Privacy Policy, we do not use your personal content to train public AI models.

Further information about how we process personal information is available in our Privacy Policy.

9. Privacy

Your privacy is important to us.

Our collection, use, disclosure, storage, and handling of personal information are governed by our Privacy Policy.

By using the Service, you acknowledge that:

• your information may be processed to provide the Service;
• your information may be processed in Australia and other countries where our service providers operate;
• we may engage trusted subprocessors and infrastructure providers to operate the Service; and
• your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Nothing in these Terms limits any privacy rights you may have under applicable law.

10. International Users

FineInk is operated from Australia but is available to users in many countries.

By using the Service, you acknowledge that:

• your information may be transferred to, stored, or processed in Australia and other jurisdictions where our service providers operate;
• data protection laws in those jurisdictions may differ from those in your country of residence; and
• we take reasonable steps to protect your information in accordance with applicable privacy laws and our Privacy Policy.

You are responsible for ensuring that your use of the Service complies with the laws applicable to you.

11. Subscription Plans

Some features of the Service require a paid subscription.

Subscription features, usage limits, and pricing are described on our website and may vary between plans.

Subscriptions automatically renew at the end of each billing period unless cancelled before the next renewal date.

You may cancel your subscription at any time through your account settings, your billing portal, or any other cancellation method we make available.

Cancellation prevents future renewal charges but does not automatically provide a refund for amounts already paid, except where:

• required by applicable law;
• provided under our Refund Policy; or
• otherwise agreed by us.

We may introduce, modify, or discontinue subscription plans or features from time to time. Where a change materially affects an existing subscription, we will provide reasonable notice before it takes effect.

12. Billing

Paid subscriptions are sold through our Merchant of Record and payment providers.

Depending on your location, purchases may be processed by a third-party Merchant of Record that acts as the legal seller of the subscription and is responsible for payment processing, applicable taxes, and related billing functions.

You agree to:

• provide accurate billing information;
• keep your payment details current;
• authorize applicable subscription charges; and
• pay all fees associated with your subscription.

If payment cannot be successfully processed, we may suspend or terminate access to paid features until payment is received.

Your purchase may also be subject to the Merchant of Record's applicable terms and conditions.

13. Free Plans

FineInk may offer free plans, free trials, or promotional access.

Free plans may include:

• limited optimizations;
• restricted features;
• monthly usage allowances;
• storage limits;
• AI request limits; and
• other usage restrictions.

Free plans are provided on an "as available" basis and may be modified or discontinued at any time.

Reasonable fair-use limits may apply to both free and paid plans to protect the stability and security of the Service.

14. Refunds

Our refund practices are described in our Refund Policy.

Where a separate Refund Policy applies, it forms part of these Terms.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

15. Intellectual Property

The Service, including its:

• software;
• source code;
• algorithms;
• user interface;
• visual design;
• branding;
• logos;
• documentation;
• graphics; and
• underlying technology,

is owned by FineInk or its licensors and is protected by applicable intellectual property laws.

Except as expressly permitted by law or these Terms, you may not:

• copy;
• reproduce;
• distribute;
• modify;
• create derivative works from;
• sell;
• sublicense;
• reverse engineer; or
• commercially exploit

any part of the Service without our prior written permission.

These Terms do not transfer ownership of our intellectual property to you.

16. Feedback

We welcome suggestions and feedback about FineInk.

If you voluntarily submit ideas, suggestions, feature requests, or other feedback, you grant us a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify, implement, and incorporate that feedback without compensation or obligation to you.

This does not affect your ownership of your resumes, documents, or other uploaded content.

17. Third-Party Services

FineInk relies on trusted third-party providers to deliver parts of the Service.

These may include providers for:

• artificial intelligence;
• authentication;
• cloud hosting;
• analytics;
• billing;
• payment processing;
• email delivery;
• monitoring; and
• customer support.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

While we carefully select our providers, we are not responsible for services operated by independent third parties beyond our reasonable control.

18. Availability of the Service

We strive to provide a reliable and secure service but cannot guarantee uninterrupted availability.

The Service may occasionally be unavailable because of:

• maintenance;
• software updates;
• infrastructure failures;
• security incidents;
• third-party outages; or
• events beyond our reasonable control.

We may:

• add new features;
• improve existing features;
• remove obsolete functionality;
• modify the Service to improve security, performance, or reliability; or
• temporarily suspend access where reasonably necessary for maintenance or security.

Where practical, we will provide advance notice of planned maintenance that is likely to significantly affect availability.

19. Beta and Experimental Features

From time to time we may offer beta, preview, or experimental features.

These features:

• may change substantially;
• may contain bugs or inaccuracies;
• may be discontinued without notice; and
• may not be supported to the same standard as generally available features.

Unless otherwise stated, beta features are provided "as is" and may be withdrawn at any time.

20. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law.

To the fullest extent permitted by law:

• the Service is provided on an "as available" basis;
• we do not guarantee that the Service will always be uninterrupted, error-free, or available at all times; and
• you use the Service at your own discretion and risk.

To the maximum extent permitted by law, FineInk will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or relating to your use of the Service, including loss of profits, business opportunities, employment opportunities, goodwill, or data.

Our total aggregate liability arising from or relating to these Terms or the Service will not exceed the total amount you paid to FineInk (or its Merchant of Record on our behalf) during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the legal theory on which a claim is based, except where liability cannot lawfully be excluded or limited.

21. Responsibility for Your Use

You are responsible for:

• the accuracy of the information you upload;
• reviewing all AI-generated content before using it;
• ensuring documents submitted to employers are truthful and accurate;
• complying with applicable laws; and
• using the Service in accordance with these Terms.

If your unlawful use of the Service causes loss or damage to us or another person, you may be responsible for that loss to the extent permitted by applicable law.

22. Suspension and Termination

You may stop using the Service and close your account at any time.

We may suspend or terminate your access to the Service where it is reasonably necessary to:

• protect the security or integrity of the Service;
• investigate suspected fraud or unlawful activity;
• prevent abuse of the Service;
• comply with legal or regulatory obligations;
• protect other users; or
• respond to a material breach of these Terms.

Where appropriate and reasonably practicable, we will notify you before suspending or terminating your account and provide an opportunity to resolve the issue.

Termination of your account does not affect any rights or obligations that have accrued before termination.

23. Changes to the Service

We continuously improve FineInk.

From time to time we may:

• introduce new features;
• improve existing functionality;
• remove obsolete features;
• change subscription plans;
• modify usage limits; or
• update supported technologies.

Where a change materially reduces the functionality of an active paid subscription, we will provide reasonable advance notice unless the change is necessary for security, legal compliance, or to address an urgent operational issue.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• the law;
• our services;
• our business operations; or
• our security and privacy practices.

When we make material changes, we will provide reasonable notice through the Service, by email, or by another appropriate method.

The updated Terms will take effect on the date specified in the revised version.

If you continue using the Service after the updated Terms take effect, you agree to the revised Terms.

If you do not agree with the changes, you should stop using the Service and, if applicable, cancel your subscription before the updated Terms become effective.

25. Export Controls and Sanctions

You agree not to use the Service in violation of applicable export control, sanctions, or trade laws.

You represent that you are not prohibited from using the Service under any applicable laws or regulations.

26. Governing Law

These Terms are governed by the laws of New South Wales and the laws of the Commonwealth of Australia.

Subject to any rights you may have under mandatory consumer protection laws, the courts of New South Wales have non-exclusive jurisdiction over disputes arising out of or relating to these Terms or your use of the Service.

If you are a consumer residing outside Australia, you may also have rights under the mandatory consumer protection laws of your country of residence that cannot be excluded by these Terms.

27. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, statutory rights, or remedies that cannot lawfully be excluded under applicable legislation, including the Australian Consumer Law.

Where legislation implies a condition, warranty, or guarantee that cannot legally be excluded, our liability is limited only to the extent permitted by that legislation.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

29. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and FineInk regarding your use of the Service.

If there is any inconsistency between these Terms and mandatory applicable law, the applicable law will prevail to the extent of that inconsistency.

30. Contact Us

If you have any questions about these Terms or the Service, you can contact us at:

FineInk

Email: support@fineink.ai

Website: https://fineink.ai

We aim to respond to enquiries as promptly as reasonably possible.

Thank you for choosing FineInk. We're committed to helping you create stronger job applications while giving you control over your data, your documents, and how you use our Service.