We want FineInk to genuinely help people create stronger resumes and job applications.
If something goes wrong, we want to resolve it fairly and quickly. This Refund Policy explains when refunds are generally available, how they are handled, and what you can expect if you purchase a paid product or subscription.
This Refund Policy should be read together with our Terms & Conditions.
Merchant of Record
Payments for FineInk are processed by our Merchant of Record, Polar.
Polar manages payment processing, tax collection where applicable, invoicing, and certain aspects of refund processing.
If a refund is approved, it will generally be returned through your original payment method. Processing times depend on Polar, your payment provider, bank, card issuer, or local payment network.
Our approach to refunds
FineInk is a digital service. Many paid features provide value immediately after they are used, such as AI-powered resume optimization, cover letter generation, or document exports.
Because digital services cannot usually be returned once they have been delivered, refunds become more limited after the primary value of a purchase has already been received.
At the same time, if we make a mistake or something does not work as expected, we believe it is important to make things right.
When refunds are generally available
We will generally consider a refund where:
- you were charged because of a billing or technical error
- you were charged more than once for the same purchase
- a technical issue on our side prevented you from accessing or using a paid feature
- the service was materially unavailable during your paid access period
- you request a refund before you have substantially used the paid service
- applicable consumer protection laws require a refund
Depending on the circumstances, we may instead restore access, reset usage, allow you to retry a failed action, or offer another appropriate solution.
When refunds are generally not available
Refunds will generally not be available where:
- you have already received the primary value of the paid service
- you have generated, exported, downloaded, copied, or otherwise obtained paid outputs
- you are dissatisfied with employment, interview, recruiter, ATS, or other real-world outcomes
- the issue resulted from incorrect, incomplete, unsupported, or misleading information that you provided
- your account was suspended or terminated for violating our Terms & Conditions or Acceptable Use Policy
These guidelines do not affect any rights you may have under applicable consumer protection laws.
No employment guarantee
FineInk helps improve the presentation, structure, and tailoring of resumes and related career documents.
We do not guarantee:
- job interviews
- job offers
- recruiter responses
- ATS scores
- application rankings
- salary increases
- employment outcomes
A refund will not normally be available simply because FineInk did not lead to a particular hiring outcome.
Subscriptions
If you purchase a subscription, you are responsible for cancelling it before your next renewal date if you no longer wish to continue.
Cancelling a subscription prevents future renewals. It does not automatically refund charges that have already been processed.
Unless required by applicable law or approved by us, subscription fees that have already been charged are generally non-refundable.
If you cancel, you will usually continue to have access to paid features until the end of your current billing period unless your account has been suspended or terminated under our Terms & Conditions.
Passes, credits, and one-time purchases
If FineInk offers one-time passes, usage credits, or similar purchases, they are generally non-refundable once the primary value of the purchase has been received.
Unused passes or credits may be eligible for a refund where required by law or where we approve the request.
Failed or interrupted services
If a paid optimization, export, cover letter generation, or similar service fails because of a technical issue caused by FineInk, we will work to resolve the issue.
Depending on the circumstances, we may:
- restore access
- reset usage
- allow you to retry the action
- provide a partial refund
- provide a full refund
The appropriate solution will depend on the circumstances.
Free trials and promotional offers
If we offer free trials, promotional pricing, discounts, beta access, coupons, or other special offers, additional terms may apply to those offers.
Unless required by applicable law, promotional or discounted purchases may not be refundable.
Consumer rights
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws, including the Australian Consumer Law where it applies.
If the law entitles you to a refund, replacement, repair, or another remedy, this Refund Policy does not override those rights.
Refunds and your account
If we issue a full refund for a pass, subscription, or other paid entitlement, we may remove or reduce the associated paid access.
Your free FineInk account, if applicable, will normally remain available unless it has been suspended or terminated under our Terms & Conditions.
How to request a refund
If you believe you are entitled to a refund, please contact us using the contact details provided on our website or in our Terms & Conditions.
To help us investigate your request, please include:
- the email address associated with your account
- the date of purchase
- the product, plan, pass, or subscription purchased
- a brief description of the issue
- any relevant receipt or transaction details
We may request additional information where reasonably necessary to verify your request.
Refund timing
If a refund is approved, it will generally be returned to your original payment method.
The time it takes for funds to appear depends on Polar, your payment provider, bank, card issuer, or local payment network.
Fraud and abuse
We may refuse refund requests that are fraudulent, abusive, made in bad faith, or intended to obtain unpaid access to FineInk.
If you believe a charge is incorrect, we encourage you to contact us before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue directly.
Changes to this Refund Policy
We may update this Refund Policy from time to time.
If we make material changes, we will update the "Last updated" date at the top of this page.
The Refund Policy in effect at the time of your purchase will generally apply to that purchase unless a later version is required by law or is more favourable to you.
Contact us
If you have questions about this Refund Policy, please contact us using the contact details provided on our website or in our Terms & Conditions.