At FineInk ("FineInk", "we", "our", or "us"), protecting your privacy is one of our highest priorities.
We understand that resumes, cover letters, and career documents often contain highly personal information. Our goal is to collect only the information we need to provide our services, protect that information with appropriate safeguards, and give you meaningful control over your data.
This Privacy Policy explains:
- what information we collect;
- how we use it;
- who we share it with;
- how we protect it;
- how long we keep it;
- your privacy rights; and
- how you can contact us.
By creating an account or using FineInk, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
1. Who We Are
FineInk is an AI-powered resume optimization platform operated from Australia.
Although we are based in Australia, our services are available to users around the world.
If you have questions about this Privacy Policy, you can contact us using the details at the end of this document.
2. Our Privacy Principles
Privacy is a product feature—not an afterthought.
The following principles guide how FineInk is designed and operated.
We Collect Only What We Need
We collect only the information reasonably necessary to:
- provide our services;
- optimize resumes and cover letters;
- secure the platform;
- process subscriptions;
- improve reliability and performance;
- understand how the product is used; and
- comply with legal obligations.
Your Documents Remain Yours
Your resumes, cover letters, job descriptions, and other uploaded documents belong to you.
We do not claim ownership of your documents.
We Do Not Sell Your Personal Information
We do not sell your personal information, resumes, cover letters, or career documents.
Privacy Is Built Into Product Design
Where practical, FineInk is designed to minimize the amount of personal information collected, retained, and exposed.
Examples include:
- privacy-focused telemetry;
- redaction of sensitive information where appropriate;
- structured feature extraction instead of unnecessary retention of document contents;
- secure processing practices; and
- safe logging that avoids recording resume contents or other sensitive personal information wherever reasonably possible.
AI Model Improvement Requires Separate Consent
Your documents are processed to provide the AI-powered features you request.
We do not use your personal documents to train public AI models.
If we introduce optional programs that allow users to contribute anonymized or de-identified data to improve FineInk's AI systems, participation will always require your explicit consent.
3. Information We Collect
The information we collect depends on how you use FineInk.
Information You Provide
You may choose to provide information including:
- your name;
- email address;
- account details;
- resumes;
- cover letters;
- job descriptions;
- uploaded documents;
- optimization preferences;
- customer support communications; and
- feedback you voluntarily provide.
Some documents may contain sensitive personal information that you choose to include, such as employment history, education, certifications, volunteer activities, or other information relevant to your career.
You are responsible for ensuring that you have the right to upload any information you submit through the Service.
Waitlist and Email Updates
If you join the FineInk waitlist or request a public resource, we collect your email address, your explicit communication consent, and bounded source-page or campaign attribution. If the form makes them available, you may also choose to provide your current and target occupation.
We use this information to store your request without uncontrolled duplication, understand which public resources led to the request, send a confirmation, provide the requested resource or access updates, and honour unsubscribe or removal requests. We do not include your email address in product analytics. You may withdraw this consent at any time through the unsubscribe link in an email or by contacting us.
Information Collected Automatically
When you use FineInk, we automatically collect certain technical information, including:
- browser type;
- operating system;
- device information;
- IP address;
- approximate geographic location derived from your IP address;
- session information;
- timestamps;
- diagnostic information;
- crash reports; and
- security logs.
This information helps us operate, secure, troubleshoot, and improve the Service.
Product Usage Information
To understand how FineInk is used and to improve the product, we collect information about how users interact with the Service.
Examples include:
- optimization requests started;
- optimization requests completed;
- optimization failures;
- feature usage;
- export actions;
- copy actions;
- subscription events;
- upgrade events;
- application performance;
- latency measurements;
- reliability metrics; and
- general interaction events.
Where reasonably possible, this information is collected as event metadata rather than the contents of your resumes or other uploaded documents.
Structured Resume Characteristics
As part of providing resume analysis and optimization, FineInk may derive structured characteristics from your resumes and job descriptions.
Examples include:
- role family;
- industry;
- seniority level;
- years of experience;
- keyword coverage;
- leadership indicators;
- quantification density;
- technical breadth; and
- similar resume characteristics.
These structured characteristics help us:
- generate optimization recommendations;
- improve product quality;
- understand aggregate product usage;
- develop benchmarking insights; and
- improve future versions of the Service.
These characteristics are intended to describe properties of documents rather than reproduce their contents.
Billing Information
Subscriptions and payments are processed through our Merchant of Record and payment providers.
We do not receive or store your complete payment card details.
We may receive limited billing information necessary to:
- verify successful payment;
- manage subscriptions;
- detect fraud;
- respond to billing enquiries; and
- provide customer support.
Cookies and Similar Technologies
FineInk uses cookies and similar technologies to:
- keep you signed in;
- remember your preferences;
- improve security;
- measure product performance;
- understand product usage;
- maintain reliable operation; and
- improve the overall user experience.
Where required by applicable law, we request your consent before using non-essential cookies or similar technologies.
You can control cookies through your browser settings, although disabling certain cookies may affect how parts of the Service function.
4. How We Use Your Information
We use the information we collect to operate and improve FineInk.
Depending on how you use the Service, we may use your information to:
- create and manage your account;
- authenticate your identity;
- provide resume optimization and AI-powered features;
- generate cover letters and other requested outputs;
- store your optimization history;
- synchronize your account across devices;
- process subscription payments;
- provide customer support;
- detect, investigate, and prevent fraud or abuse;
- improve product performance and reliability;
- measure feature usage and product quality;
- maintain the security of our systems;
- comply with legal obligations; and
- communicate important service-related information.
Where reasonably possible, we use aggregated, pseudonymized, or structured operational data rather than raw document contents when analyzing product usage or improving the Service.
We do not use your personal documents to train AI models.
5. Who We Share Your Information With
We only share your personal information where it is necessary to operate the Service, comply with legal obligations, protect our users, or where you have asked us to do so.
We do not sell your personal information.
We may share information with the following categories of service providers.
AI Service Providers
To provide AI-powered resume optimization, cover letter generation, and related features, we may securely transmit relevant portions of your documents to trusted AI service providers acting on our behalf.
These providers process your information solely to deliver the requested functionality in accordance with our agreements with them.
As described earlier in this Privacy Policy, we do not use your personal documents to train public AI models.
Cloud Infrastructure Providers
We use cloud hosting and infrastructure providers to:
- host the Service;
- securely store data;
- operate our systems;
- improve reliability; and
- support disaster recovery.
Authentication Providers
We use authentication providers to:
- create accounts;
- manage sign-in;
- verify identities;
- secure user sessions; and
- protect against unauthorized access.
Billing Providers
Subscriptions and payments are processed by our Merchant of Record and payment providers.
These providers process billing information necessary to:
- process payments;
- manage subscriptions;
- calculate applicable taxes;
- prevent fraud; and
- comply with financial regulations.
Payment providers maintain their own privacy practices governing payment information they process.
Analytics Providers
We use analytics providers to understand:
- feature adoption;
- application performance;
- reliability;
- user journeys;
- service quality; and
- overall product improvements.
Where reasonably practical, analytics are based on event metadata, structured characteristics, or aggregated information rather than the contents of uploaded documents.
Communication Providers
We may use trusted providers to deliver:
- verification emails;
- password reset emails;
- subscription notifications;
- customer support communications; and
- important service announcements.
Professional Advisers
Where reasonably necessary, we may share information with professional advisers such as:
- lawyers;
- accountants;
- auditors; and
- insurers.
This occurs only where necessary to operate our business, protect our legal interests, or comply with legal obligations.
Legal Requirements
We may disclose information where we reasonably believe it is necessary to:
- comply with applicable laws or regulations;
- respond to lawful requests from public authorities;
- protect our legal rights;
- investigate suspected fraud or illegal activity;
- protect the safety of users or others; or
- enforce our Terms and Conditions.
Business Transfers
If FineInk is involved in a merger, acquisition, corporate restructuring, investment, or sale of assets, your information may be transferred as part of that transaction.
If this occurs, we will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy and applicable law.
6. International Data Transfers
FineInk is operated from Australia, but some of our trusted service providers operate in other countries.
As a result, your personal information may be transferred to, processed, or stored in countries outside your country of residence.
Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place when transferring personal information internationally.
These safeguards may include contractual protections, technical safeguards, organizational measures, or other legally recognized transfer mechanisms.
7. Legal Bases for Processing (EEA & UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, applicable privacy laws require us to identify the legal bases on which we process personal information.
Depending on the circumstances, we process your information because:
Performance of a Contract
Processing is necessary to:
- create your account;
- provide resume optimization services;
- generate requested AI outputs;
- manage subscriptions;
- provide customer support; and
- deliver the features you request.
Legitimate Interests
We may process information where it is reasonably necessary to:
- improve the Service;
- understand product usage;
- maintain security;
- prevent fraud;
- diagnose technical issues;
- improve reliability; and
- develop new product features.
When relying on legitimate interests, we seek to balance our interests with your rights and expectations.
Consent
Where required by law, we rely on your consent before:
- using non-essential cookies;
- participating in optional AI improvement programs;
- sending certain marketing communications; or
- carrying out other activities that require consent under applicable law.
You may withdraw your consent at any time where consent is the legal basis for processing.
Legal Obligations
We may process information where necessary to comply with applicable legal obligations, including financial, tax, regulatory, and law enforcement requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Service and meet our legal obligations.
Retention periods depend on the type of information involved.
Account Information
We retain account information while your account remains active.
Career Documents
Your resumes, cover letters, job descriptions, and optimization history are retained while your account remains active so that you can continue using the Service and access your previous work.
Product Analytics
Operational analytics, diagnostic information, and aggregated usage information may be retained for longer periods where reasonably necessary to:
- improve the Service;
- maintain security;
- understand long-term product performance; and
- comply with legal obligations.
Where reasonably practical, this information is aggregated, pseudonymized, or stripped of unnecessary personal information.
Account Deletion
If you request deletion of your account, we will delete or anonymize your personal information within a reasonable period, except where we are required or permitted by law to retain certain information.
Some information may remain temporarily in encrypted backups until those backups are overwritten or expire under our normal backup retention processes.
Where information is retained for legal, regulatory, fraud prevention, or security purposes, it will be retained only for as long as reasonably necessary.
9. Security
Protecting your information is an important part of operating FineInk.
We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
- encryption of data in transit;
- encryption of stored data where appropriate;
- access controls based on business need;
- authentication and account security measures;
- infrastructure monitoring;
- secure software development practices;
- regular security updates; and
- logging and monitoring designed to detect suspicious activity.
No internet-based service can guarantee absolute security.
For this reason, while we work hard to protect your information, we cannot guarantee that unauthorized access, disclosure, or security incidents will never occur.
10. Data Breach Response
If we become aware of a data breach affecting your personal information, we will investigate the incident promptly.
Where required by applicable law, we will notify affected individuals and relevant regulatory authorities within the timeframes required by law.
We will also take reasonable steps to contain the incident, reduce potential harm, and improve our security practices where appropriate.
11. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information under applicable privacy laws.
We aim to provide these rights to all users where reasonably practical.
These rights may include:
- accessing your personal information;
- correcting inaccurate or incomplete information;
- requesting deletion of your personal information;
- downloading or exporting your data where available;
- objecting to or restricting certain processing activities where permitted by law;
- withdrawing consent where processing is based on consent; and
- lodging a complaint with an applicable privacy regulator.
Some rights may be limited where we are legally required or permitted to retain certain information.
Accessing Your Information
You may request access to the personal information we hold about you.
Where required by applicable law, we will provide access within the timeframes required by law, subject to any lawful exceptions.
Correcting Your Information
If you believe your personal information is inaccurate or incomplete, you may update it through your account or contact us to request a correction.
Deleting Your Information
You may request deletion of your account and associated personal information at any time.
Deleting your account may permanently remove:
- resumes;
- cover letters;
- uploaded job descriptions;
- optimization history;
- saved documents; and
- other account content associated with your profile.
Some information may be retained where required or permitted by law, including for legal compliance, fraud prevention, security, dispute resolution, or enforcement of our Terms and Conditions.
Exporting Your Information
Where available, you may download or request a copy of your personal information in a commonly used electronic format.
Withdrawing Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawing consent does not affect processing that occurred before your consent was withdrawn.
It may also affect your ability to use certain features that rely on that consent.
12. Children's Privacy
FineInk is intended for adults.
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
If we become aware that an individual under 18 has created an account or provided personal information without authorization, we will take reasonable steps to delete that information as soon as practicable.
If you believe a child has provided personal information through the Service, please contact us.
13. Third-Party Websites and Services
The Service may contain links to third-party websites, products, or services.
This Privacy Policy applies only to FineInk.
We are not responsible for the privacy practices or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you choose to use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- improvements to our privacy practices;
- changes in technology;
- legal or regulatory requirements; or
- other operational changes.
When we make material changes, we will provide reasonable notice through the Service, by email, or by another appropriate method where required by applicable law.
The updated Privacy Policy will take effect on the date shown at the top of this document.
Your continued use of the Service after the effective date indicates your acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:
FineInk
Email: privacy@fineink.ai
Website: https://fineink.ai
We will make reasonable efforts to respond to privacy enquiries as promptly as practicable.
Thank you for trusting FineInk with your career documents.
We believe privacy is fundamental to earning that trust. As our product evolves, we remain committed to protecting your information, being transparent about our practices, and giving you meaningful control over your personal data.